Offtel or Office of Telecom is a department in UK that has now been changed to Ofcom or Office of Communications. All those duties which were performed by Offtel are now performed by Ofcom. Basic duties of Offtel were to take notice of the complaints forwarded by different consumers. These complaints were pertaining to unsatisfactory services provided by different telecom companies. Apart from this Offtel or Ofcom is also responsible to issue licenses to commercial television and radio channels. So, it basically is there to create a balance between consumers and providers.

Basically, Ofcom is an independent organization which doesn´t require answering anyone but parliament. Accountability however is essential for all types of organizations and that´s why there are certain guidelines that are used for its accountability. Accountability is all about knowing if Offtel has used right guidelines for penalize a service provider.

To make others know Ofcom or Offtel reports can be checked any time. This has become even more convenient with internet coming in to the picture. All these Offtel reports can now be found over the internet without much ado. Generally, Ofcom or Offtel reports are issued on annual basis to inform others about the working of organization between specific time periods.

Ofcom or Offtel reports also informs about the criteria used by them to evaluate the performance of the organization. These reports also informed if Offtel has met its regulatory principles and objectives. Most of these Offtel reports also include statistical analysis for people to understand exactly what is happening in the organization.

So, it wouldn´t be wrong to suggest that Offtel reports are essential for those who want to know if organization is heading in the right direction. Similarly, it helps to understand if Offtel is misusing its powers or utilizing them to achieve all basic objectives.

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